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Notes To prevent data loss, we highly recommend backing up your files and settings to an external drive before resetting, refreshing, upgrading, or reinstalling Windows. Need more help? Join the discussion. Was this information helpful?

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If OneDrive is not the best fit for you, there are other options available. There are also other programs designed to help with backing up your files and data and some retailers have service desks that will do the work for you.

Learn how. You can install or activate compatible versions of Office on your new computer using your product key. If you are upgrading an existing Windows 10 PC to Windows 11, your apps will remain on the PC and they should continue to work. Yes, you can drag whole folders from File Explorer to your OneDrive folder. With the broadest choice of devices—across style, features, and form factors—we and our ecosystem of partners can help ensure that you will find the right fit with Windows.

Out of the box, get up and running with a new Windows experience that brings you closer to the people and things you love. Touch, type, click, or pen—choose whatever fits your style. The power of a desktop computer in a variety of shapes and sizes.

Perfect for your home office or a computer for the family to share. Move your files with OneDrive and get started with your new PC Copy your files and folders to a secure location in the cloud then get up and running quickly so you can get back to doing what you love. You can also tap and hold any of the files you selected in Step 1, then tap Download. To find the files you downloaded, in the Downloads pane that appears when your download starts, select Open downloads folder.

For Windows phones, find and open the folder on your device where you want the downloads, and then tap Save. Note: For the app, if you select multiple files, they will download together as a single zipped folder. All files will download to the app downloads folder a sub-folder within the Downloads folder on your computer. For Windows phones, if you select multiple files, they will download individually.

Mobile and Mac. Download files from OneDrive to your device. Find your downloaded photos or videos in your device's Camera Roll folder. Need more help? Expand your skills.