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Primatte 3. You can make that purchase from our online store. To get Primatte 2. If you need a resend of your serial number or the 2. Beginning March 23, , the plugin has moved exclusively back to Red Giant Software. New sales and technical support should be directed to Red Giant's website. If you need a resend of your original Knoll Light Facotry serial number, please contact us with this Request Form. In August , these products were sold to Red Giant Software.
Info about that new product is here. Red Giant offers a free serial number exchange for this product. You can get the pre-Red Giant Psunami installer from their Archive page. Contact Red Giant for any technical or support questions from their Support page.
If you need your original serial number, please contact us with this Request Form. The original Primatte 2.
However, we released a free 2. Contact us for the Primatte 2. You need to edit that layer to allow your Photoshop file to support transparency. In Adobe Photoshop, you have 'regular' layers that are fully editable and support transparency. You may also have a single 'Background' layer that has a Lock icon. This is like a piece of paper that's glued down. You need to unglue that Background layer. To do so, in your Photoshop Layers palette, double-click the Background layer.
You will get a dialog box; just click the 'OK' button. Your layer now reads as 'Layer 0' instead of 'Background' and does not have a Lock icon. Most likely, you are trying to apply Primatte to a Grayscale file. Primatte does not work in Index or Grayscale mode. Most likely you did not install the Primatte plugin correctly. This error means that Primatte can't properly find all of its support files. When you install Primatte, you need to install directly into the Plugins folder of Adobe Photoshop.
You cannot install elsewhere on your hard drive, then drag the files over. You should install the Primatte plugin again.
First you will want to throw away this current installation. Throw away the files that come up. Then do a fresh install with the Primatte installer. We have a Windows install doc and a Mac install doc that explain this process in detail.
This error usually occurs when the Photoshop plugin has been moved from its original install location. There are two ways. You can add the backdrop in Photoshop. Primatte will key out the Subject and return them to Photoshop on a background of transparency.
You can then put any layer behind the keyed subject. This will allow you to select an image off your hard drive and Primatte will composite the Subject against the Backdrop you select. The issue is that you cannot 'drag and drop' a plugin file from one Application folder to another. You need to do a fresh, new installation.
You also need throw away the current Primatte files. To get the Primatte installer, please contact us. There is a lot of free information about using layers in Adobe Photoshop. You can also buy great books and training DVD's. We have a list of recommendationed free training material here. Here's what you do: Render out a Primatte mask as you would normally. Then re-render the mask on a duplicate Photoshop layer as a grayscale image. You do this by rendering with 'Mask View' selected. Then load in the Layer Mask as selection, and save as an alpha channel.
Need more details? There are two ways to render out Primatte Chromakey. You have accidentally chosen the second way. Both methods are shown below. Method 1- If you render out Primatte with the 'Comp View' mode showing, then you will get the expected result. This is your subject against transparent pixels, of course. Method 2- When you render out your Primatte mask with the 'Mask View' mode showing, then Primatte renders out a grayscale image.
That's great for additional editing if you know a lot about Photoshop. Otherwise, you will want to render with 'Comp View'. A second mask is actually pretty speedy when you consider that Primatte Chromakey is running some pretty heavy math through Photoshop's architecture.
If you compare that performance to applying any intensive filter in Photoshop, like Extract or Warp, its time frame is comparable. Having said that, Primatte's speed is something that we optimize with each dot release. And there are a few ways to work with the plugin a little faster. It sounds as if you have correctly installed the plugin. However, you want to access it through your Photoshop application, not from your hard drive. The checkerboard background that you see is related to Photoshop, not Primatte.
This is how Photoshop expresses an area in your file that is transparent. The checkerboard will not print or display itself visually outside of Photoshop.
Primatte is available for most applications in other visual disciplines, such as photography, special effects, video production, and 2D compositing. Digital Anarchy only develops and sells the Photoshop version of Primatte.
If you are interested in Primatte for any software other than Photoshop, please visit Photron at www. Unfortunately, Primatte Chromakey cannot fix bad lighting. Like all photography, chromakey photos need good lighting. If the photo is too dark or bright, if your subject is not well-lit or the lighting is uneven, then Primatte will have difficulty creating a good mask.
The background color is too uneven, for instance, for Primatte to distinguish its bright spots from the light colors in your subject like teeth and eyes. Alternately, your subject is not clearly defined from the background if there are uneven shadows falling along the screen and the model. Read about how to light properly. Unfortunately, Primatte Chromakey cannot fix wrinkles. Primatte Chromakey 3.
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